FAQs

Learn more about Essentia Health by clicking on a topic below.
Newly added or updated FAQs are marked with a   icon.

Where can I see Essentia Health's "Here With You" employee video?

You can see the eight-minute video, which features 15 Essentia Health employees and five patients from across our health system, by clicking on the link below:

http://www.essentiahealth.org/Main/FindaJob.aspx?srcaud=Main

For a transcript of the video, please click on the link below:

 

 

 

How can I bookmark the Daily Dose on my smart phone?

Now you can access the Daily Dose anytime on your mobile device or tablet. Enter http://dailydose.essentiahealth.org into your phone's web browser to check out the latest news.

You can also bookmark the site to add it to your phone's home screen. Go to the Daily Dose homepage and follow the instructions below for your iPhone, BlackBerry or Droid.

Please note that the directions for adding the site to your homepage may vary depending on phone model and software version. If you experience issues, please reference your owner's manual or contact your service provider for additional support.

iPhone

  1. Go to the Daily Dose homepage.
  2. Tap the plus symbol.
  3. Tap "Add to Home Screen."
  4. Choose a name for the bookmark and touch "Add."

Droid

  1. Go to the Daily Dose homepage.
  2. Touch the bookmark icon at the top of the screen.
  3. Touch "Add" at the top of the bookmarks screen.
  4. Choose a name for the bookmark and touch "OK."
  5. Press and hold the bookmark, click "Add shortcut to Home."

BlackBerry Bold

  1. Go to the Daily Dose homepage.
  2. Press the menu key.
  3. Click "Add Bookmark."
  4. In the auto synchronize field, set how often the browser should check for updates to the web page.
  5. Press the menu key and click "Add."

What are Essentia Health's mission and vision statements?

Our mission: We are called to make a healthy difference in people's lives.

Our vision: By 2018, Essentia Health will be a national leader in providing high quality, cost effective, integrated health care services.

 

What are the guidelines for wearing my ID badge?

  • DO wear your badge at all times -- it is a requirement for national accreditation by The Joint Commission.      
  • DO wear your badge above your waist (don't hang on belt or bottom of jacket).  
  • DO keep the front of your badge (photo side) visible. This assures patients and visitors they are talking to the right person.  
  • DON'T punch holes in your badge. This damages the wires inside that "talk" to card readers and other devices.  
  • DON'T place stickers, tape, pins or other items on your badge. They can interfere with the wires in your badge. 
  • DON'T hang keys, photos or other items on your lanyard or clip. (Again, it's about interfering with the wires.)
  • DON'T loan your badge to anyone for any reason. The average badge can open more than 100 doors, and every swipe is tracked back to you.

Where can I find the new names for Essentia Health facilities?

Click here for a handy, two-page sheet that lists our current and former facility names. You can print it for easy reference. You can also click on the interactive map on the righthand side of the Daily Dose.

How do I answer the phone?

Whenever you are communicating with patients, visitors or the public, always use your facility's full name. For example:

Essentia Health/St. Joseph’s – Brainerd Clinic, this is Wendy. How may I help you?

If you know you are answering an internal call, you can use Essentia Health and your department name:

Essentia Health Orthopaedics, this is Wendy. How may I help you?
Essentia Health Neuroscience Intensive Care Unit, this is Wendy. How may I help you?
Essentia Health Finance, this is Wendy. How may I help you?

How should I sign my e-mails?

There are three basic types of signatures, depending on your job and where you work. All signatures should be created in Ariel type font, black only. Here are examples of the three

 

Should I use a region name (East, West, Central) in any communication?

Region names are not meant to be part of any job titles, service names, e-mail signatures, etc. Region names can be referenced when talking or writing about a specific region, i.e. in Essentia Health's East Region.

When will we be able to order new appointment cards, business cards and other stationery?

New stationery templates are being finalized and an online ordering system is in the works. It should be up and running by the end of October.

Can I get a copy of the logo for business use?

Yes. Contact one of the following three people to inquire on whether you should use the logo or not:

In the East Region:                                
Naomi Byers  | 218-786-4381 | naomi.byers@essentiahealth.org

In the Central Region:                           
Claribel Severson | 218-829-2861 (ext, 6419) | claribel.severson@essentiahealth.org

In the West Region:                              
Randy Glandt | 701-364-8023 | miranda.glandt@essentiahealth.org